Strata Insurance Claim Help
Get Support for Your Delayed, Denied, or Disputed Strata insurance Claim
We help everyday Australians challenge unfair Strata Insurance claim outcomes
Whether you’re a body corporate, strata manager, or individual property owner, we help you navigate complex strata insurance claims and get the outcome you’re entitled to. Whether you’re dealing with delays, low settlements, liability disputes, or an AFCA complaint, we cut through the confusion and help move things forward.
How We Help
Strata Insurance Claim Expertise
Strata insurance claims can be unlike standard home or landlord claims. Multiple stakeholders, layered responsibilities, and insurer confusion about what’s covered (and by whom) can create serious delays and miscommunication.
Insurers may deny parts of the claim due to exclusions, vague policy definitions, or assumptions about maintenance responsibilities. They may also provide low settlement offers based on incomplete assessments or flawed scopes of work.
At Claimhouse, we know how to manage these issues. We help identify what’s covered under the strata policy, ensure appropriate evidence is gathered, and push the insurer to make fair decisions, whether you’re the body corporate, a lot owner, or a representative.

Common Strata complaints - it's where we excel
When Strata Insurance Claims go wrong
Strata Insurance claims don’t always go to plan. Delays, low offers, and confusing decisions are common, and often prevent people from getting what they’re entitled to. At Claimhouse, we understand how these things go wrong and what you can do about it.
Delays and Make Safe Errors
Slow responses from insurers can leave damage unresolved and often worsening. Mould can spread, structural issues deteriorate, and costs grow. We help push your claim forward before small problems turn into big, expensive ones.
Hidden or Common Exclusions
Claims are often denied due to exclusions for maintenance, defects, wear and tear, or atmospheric conditions. But these aren’t always applied fairly. We help interpret the policy wording and challenge denials based on vague or misused exclusions.
Inadequate Assessments
Insurer-appointed assessors may overlook key details about the cause or extent of the damage, leading to partial denials or underpayments. We help identify these gaps, test their findings, and push for a proper, fact-based assessment of your loss.
Flawed Scope of Works
A weak or incomplete repair scope means corners get cut and damage may go unaddressed. We help identify what's missing and ensure your scope reflects the real cost of returning your property to pre-loss condition.
Low Cash Settlement Offers
Cash offers can seem convenient but are often well below the true repair cost. Without expert input, it’s easy to accept less than you need. We help you understand the offer and push for more.
Poor-Quality or Dodgy Repairs
Insurer-approved repairs can be rushed or done by underqualified contractors, leading to long-term issues. We help you assess workmanship, raise concerns, and demand the quality you're entitled to under your policy.
Why Claimhouse
Why We’re Trusted to Help With Strata Insurance Claims
Our team includes former insurance industry employees. We’ve seen the internal systems, frameworks, procedures, and priorities that shape how claims are handled. We use that insight to work the process, not be worked by it.
Whether you’re a committee member trying to get fair repair outcomes for owners, or a lot-owner struggling to get your share of the claim actioned, we help you navigate the process with confidence.

FAQ
Frequently Asked Questions
Some of the common questions we receive about Strata Insurance claims
There are six main reasons that claims get declined (you can read more in our blogs). If you submit an enquiry, we can review your claim, explain the reason(s) why, and let you know if we believe we can help.
If the insurer's offer doesn’t match the damage, you have options. We’ll review the details and advise you about how to respond, and whether we can support you further.
Depending on your claim, you may need reports from builders, engineers, hygienists, or other specialists. We help you engage with trusted, independent experts who know how to prepare evidence insurers take seriously.
Every claim is different. Some can resolve in weeks, while others require longer term strategies.
Once we review your situation, we’ll give you an estimated timeline based on your insurer and claim type.
It depends on your policy, damage, and what’s already been offered. What we can promise is clarity, a stronger position, and every effort to push for the maximum fair outcome.
Our fees depend on the services you engage, as well as your claim, insurer and circumstances.
After reviewing your claim, we’ll recommend a package and explain all costs upfront, with no surprises.
Let’s talk about your insurance claim
Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.
You can contact us using our enquiry form (to the right), or by calling or emailing us.
0482 075 582
Let’s talk about your insurance claim
Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.
You can contact us using our enquiry form (to the right), or by calling or emailing us.
0482 075 582