Home and Contents Insurance Claim Help
Get Support for Your Denied, Delayed, or Disputed Home and Contents Claim
We help everyday Australians challenge unfair Home and Contents claim outcomes
When your home or belongings are damaged, insurance claims can quickly become overwhelming. Whether you’re dealing with delays, denials, lowball offers, or an AFCA complaint, we help you respond with confidence and clarity.
How We Help
Home and Contents Claim Experts
From storms, floods, and fires, to theft, impact damage, or hidden issues like mould or water leaks, home and contents claims often involve high stress, unclear policies, and tight timeframes.
So when insurers dispute parts of the claim, delay responses, or deny items altogether based on technicalities, unclear wording, or incomplete evidence, it can feel like your world is falling apart.
We help you cut through the confusion, identifying what’s covered, spotting weak insurer reasoning, and help even the playing field. Whether your claim is being delayed, underpaid, or actively disputed, we guide you toward a fair and fact-based outcome.
Common home and contents complaints - it's where we excel
When Home and Contents Claims go wrong
Home and contents claims don’t always go to plan. Delays, low offers, and confusing decisions are common — and often prevent people from getting what they’re entitled to. At Claimhouse, we understand how these things go wrong and what you can do about it.
Delays and Make Safe Errors
Slow responses from insurers can leave damage unresolved and often worsening. Mould can spread, structural issues deteriorate, and costs grow. We help push your claim forward before small problems turn into big, expensive ones.
Hidden or Common Exclusions
Claims are often denied due to exclusions for maintenance, defects, wear and tear, or atmospheric conditions. But these aren’t always applied fairly. We help interpret the policy wording and challenge denials based on vague or misused exclusions.
Inadequate Assessments
Insurer-appointed assessors may overlook key details about the cause or extent of the damage, leading to partial denials or underpayments. We help identify these gaps, test their findings, and push for a proper, fact-based assessment of your loss.
Flawed Scope of Works
A weak or incomplete repair scope means corners get cut and damage may go unaddressed. We help identify what's missing and ensure your scope reflects the real cost of returning your property to pre-loss condition.
Low Cash Settlement Offers
Cash offers can seem convenient but are often well below the true repair cost. Without expert input, it’s easy to accept less than you need. We help you understand the offer and push for more.
Poor-Quality or Dodgy Repairs
Insurer-approved repairs can be rushed or done by underqualified contractors, leading to long-term issues. We help you assess workmanship, raise concerns, and demand the quality you're entitled to under your policy.
Why Claimhouse
Why We’re Trusted to Help With Home and Contents Claims
Having worked in the insurance industry, we’ve seen where insurer’s internal systems and processes can fail to meet acceptable standards, resulting in poorly handled insurance claims. We use that insight to work the process, not be worked by it.
That’s why we started Claimhouse, to give homeowners and landlords a fighting chance when insurers stall, deny, or underpay.
It doesn’t matter the property or claim, we bring our industry knowledge to you and your claim, helping get your property fixed, your contents replaced, and your life back.
FAQ
Frequently Asked Questions
Some of the common questions we receive about Home and Contents Insurance claims
There are six main reasons that claims get declined (you can read more in our blogs). If you submit an enquiry, we can review your claim, explain the reason(s) why, and let you know if we believe we can help.
If the insurer's offer doesn’t match the damage, you have options. We’ll review the details and advise you about how to respond, and whether we can support you further.
Depending on your claim, you may need reports from builders, engineers, hygienists, or other specialists. We help you engage with trusted, independent experts who know how to prepare evidence insurers take seriously.
Every claim is different. Some can resolve in weeks, while others require longer term strategies.
Once we review your situation, we’ll give you an estimated timeline based on your insurer and claim type.
It depends on your policy, damage, and what’s already been offered. What we can promise is clarity, a stronger position, and every effort to push for the maximum fair outcome.
Our fees depend on the services you engage, as well as your claim, insurer and circumstances.
After reviewing your claim, we’ll recommend a package and explain all costs upfront, with no surprises.
Let’s talk about your insurance claim
Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.
You can contact us using our enquiry form (to the right), or by calling or emailing us.
0482 075 582