When your business is impacted, insurance claims can quickly become overwhelming. Whether you’re dealing with delays, denials, or lowball offers, or an AFCA complaint, we help you respond with confidence and clarity.
Business insurance claims often involve multiple layers — property damage, vehicle loss, income disruption, and compliance concerns. When insurers delay or dispute claims, it doesn’t just affect your assets, it affects your cash flow, contracts, customers, and staff.
At Claimhouse, we act quickly to cut through insurer delays, clarify entitlements under your policy, and push for timely, commercial outcomes. Whether you’re facing direct damage, lost profit, or extended operational downtime, we help make sure your business isn’t left carrying the cost.
Business insurance claims don’t always go to plan. Delays, low offers, and confusing decisions are common — and often prevent people from getting what they’re entitled to. At Claimhouse, we understand how these things go wrong, and we have a plan to fix it.
Damage from storms, fires, floods, theft, or system failures can trigger disputes over responsibility, exclusions, or policy limits. We help clarify what’s covered and ensure the full cost of repairs is recognised.
Whether it’s a work ute, delivery van, or an entire fleet, insurers can underpay or delay vehicle claims by disputing cause, value, or repair costs. We challenge these delays and low valuations to keep your business mobile and minimise operational downtime.
When your business can’t trade due to an insured event, loss of income can mount quickly. When insurers under-assess these claims or reject them due to unclear triggers or poor documentation, we help present a strong, evidence-backed claim that reflects your true financial impact.
Machinery failures can halt operations, trigger stock loss, and reduce output. We help challenge blanket denials, or low settlement offers, and ensure your business isn’t left without cover for essential equipment failure.
Theft claims can be denied if insurers allege a lack of security, improper access control, or missing documentation. We help test these assumptions, present compelling evidence, and push for fair compensation.
Complex business claims often stall between assessors, brokers, underwriters and third-party suppliers. We drive coordination, escalate when required, and keep your claim progressing.
Having worked in the insurance industry, we’ve seen where insurer’s internal systems and processes can fail to meet acceptable standards, resulting in poorly handled insurance claims. We use that insight to work the process, not be worked by it.
We’re ready to help sole traders, SMEs, landlords, and franchise operators recover after serious losses — from natural disasters to major disruptions.
We work fast, think commercially, and focus on outcomes, so your business isn’t left waiting while insurers drag their heels or dispute what’s reasonable.
Some of the common questions we receive about Business Insurance claims
There are six main reasons that claims get declined (you can read more in our blogs). When we review your claim, we’ll explain the reason(s) and let you know if we believe we can help.
If the insurer's offer doesn’t match the loss or damage you've suffered, you have options. We’ll review the details for free and advise you about how to respond, and whether we can support you further.
Depending on your claim, you may need reports from experts (such as builders, engineers, hygienists, or forensic accountants). We help you engage trusted, independent experts who know how to prepare evidence insurers take seriously.
We offer fixed-fee or outcome-based services, depending on your situation. After reviewing your claim, we’ll recommend a package and explain all costs upfront, with no surprises.
Every claim is different. Some can resolve in weeks, while others require escalation. Once we review your situation, we’ll give you a realistic timeline based on your insurer and claim type.
It depends on your policy, damage, and what’s already been offered. What we can promise is clarity, a stronger position, and every effort to push for the maximum fair outcome.
Sometimes. Most business insurance policies include a Claim Preparation policy benefit. This allowance is designed to help you cover the reasonable cost of engaging professionals to assist with preparing, substantiating, or negotiating your insurance claim.
Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.
You can contact us using our enquiry form (to the right), or by calling or emailing us.
0482 075 582