Strata Insurance Claim Help

Get Support for Your Delayed, Denied, or Disputed Strata insurance Claim

We help everyday Australians challenge unfair Strata Insurance claim outcomes

Whether you’re a body corporate, strata manager, or individual property owner, we help you navigate complex strata insurance claims and get the outcome you’re entitled to. Whether you’re dealing with delays, low settlements, liability disputes, or an AFCA complaint, we cut through the confusion and help move things forward.

How We Help

Strata Insurance Claim Expertise

Strata insurance claims can be unlike standard home or landlord claims. Multiple stakeholders, layered responsibilities, and insurer confusion about what’s covered (and by whom) can create serious delays and miscommunication.

Insurers may deny parts of the claim due to exclusions, vague policy definitions, or assumptions about maintenance responsibilities. They may also provide low settlement offers based on incomplete assessments or flawed scopes of work.

At Claimhouse, we know how to manage these issues. We help identify what’s covered under the strata policy, ensure appropriate evidence is gathered, and push the insurer to make fair decisions, whether you’re the body corporate, a lot owner, or a representative.

Common Strata complaints - it's where we excel

When Strata Insurance Claims go wrong

Strata Insurance claims don’t always go to plan. Delays, low offers, and confusing decisions are common, and often prevent people from getting what they’re entitled to. At Claimhouse, we understand how these things go wrong and what you can do about it. 

Delays and Make Safe Errors

Slow responses from insurers can leave damage unresolved and often worsening. Mould can spread, structural issues deteriorate, and costs grow. We help push your claim forward before small problems turn into big, expensive ones.

Hidden or Common Exclusions

Claims are often denied due to exclusions for maintenance, defects, wear and tear, or atmospheric conditions. But these aren’t always applied fairly. We help interpret the policy wording and challenge denials based on vague or misused exclusions.

Inadequate Assessments

Insurer-appointed assessors may overlook key details about the cause or extent of the damage, leading to partial denials or underpayments. We help identify these gaps, test their findings, and push for a proper, fact-based assessment of your loss.

Flawed Scope of Works

A weak or incomplete repair scope means corners get cut and damage may go unaddressed. We help identify what's missing and ensure your scope reflects the real cost of returning your property to pre-loss condition.

Low Cash Settlement Offers

Cash offers can seem convenient but are often well below the true repair cost. Without expert input, it’s easy to accept less than you need. We help you understand the offer and push for more.

Poor-Quality or Dodgy Repairs

Insurer-approved repairs can be rushed or done by underqualified contractors, leading to long-term issues. We help you assess workmanship, raise concerns, and demand the quality you're entitled to under your policy.

Why Claimhouse

Why We’re Trusted to Help With Strata Insurance Claims

Our team includes former insurance industry employees. We’ve seen the internal systems, frameworks, procedures, and priorities that shape how claims are handled. We use that insight to work the process, not be worked by it. 

Whether you’re a committee member trying to get fair repair outcomes for owners, or a lot-owner struggling to get your share of the claim actioned, we help you navigate the process with confidence. 

FAQ

Frequently Asked Questions

Some of the common questions we receive about Strata Insurance claims

Contact Us

Let’s talk about your insurance claim

Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.

You can contact us using our enquiry form (to the right), or by calling or emailing us. 

Phone

0482 075 582

Contact Us

Let’s talk about your insurance claim

Whether you need advice, support, or a second opinion, we’re here to help you understand your options and move your claim forward.

You can contact us using our enquiry form (to the right), or by calling or emailing us. 

Phone

0482 075 582